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OFFICE ADMINISTRATION 1 (SSC 131)

PROGRESS TEST 1

MAY  2002

 

 

 

SECTION A: MULTIPLE CHOICE

 

1.  To get an overview of the structure of a corporation, you would read an _____

    1. problem statement
    2. business policy
    3. organization chart
    4. mission statement

 

2.                  An overall goal of an organization is often referred to as a ___________.

 

    1. millennium talk
    2. vision
    3. mission
    4. policy

 

3.                  Persons in a company with specialized knowledge are known as

 

    1. senior officer
    2. skill officer
    3. technical personnel
    4. general manager

 

4.                  Those responsible for setting policies in a company are the

 

    1. secretaries
    2. chief executive officer
    3. managing director
    4. board of directors

 

5.                  Those who are responsible for implementing policies in a company are

 

    1. personnel manager
    2. financial manager
    3. junior manager
    4. senior management

 

6.                  An editor is likely to need  ______________________  competencies.

 

    1. calculating
    2. bookkeeping
    3. data processing
    4. word processing

 

7.                  Command of basic filing principles and rules is a critical skill in the category

 

    1. record management and information
    2. information management and transmission
    3. database management and information
    4. typing skill and translation

 

8.                  The ability to establish priorities is a key skill in the category

 

    1. general managing and controls
    2. general managing and communicating
    3. specialization and routine
    4. specialization and drilling

 

9.      A person hired to take the position held by an employment who left is called a __________

 

    1. retirement
    2. recruitment
    3. replacement
    4. argument

 

10.  Advertising designers need the skills and understandings in the category ______

 

    1. art and graphics
    2. fashion designer
    3. autocad
    4. word processing

 

11.              When solving conflict in the office, use I statement to avoid

 

    1. Stress
    2. Conflict
    3. Pressure
    4. Accusations

 

12.              The organization and integrating of activities is done through

 

    1. Administration
    2. Co-ordinating
    3. Filing
    4. Communicating

 

13.              The following are ways to control stress EXCEPT

 

    1. follow directions
    2. set realistic goals
    3. learn through experience
    4. establish priorities

 

14.              The electronic workstation is made up of the following EXCEPT

 

    1. Input
    2. Storage
    3. Process
    4. Configuration

 

15.              ______________________ is a person’s will or desire to do something.

 

    1. Satisfaction
    2. Motivation
    3. Willingness
    4. Confidence

 

16.              “People must feel doing the job well will provide them with something they value in return.”  This statement refers to

 

    1. Self confident
    2. Willingness
    3. Needs satisfaction
    4. Concentration

 

17.              Ergonomics refers to

 

    1. a study of work environment
    2. data processing system
    3. communication between organization
    4. a study of the economics

 

18.              Which of the following refers to the layout of the office

 

    1. Office program
    2. An office management
    3. Office landscape
    4. Organization structure

 

19.              The role of the office manager is to manage the following EXCEPT

 

    1. workers
    2. workplace
    3. workstation
    4. workflow

 

20.              The purpose of internal communication is to

 

    1. make contact between two points
    2. prepare organizational structure
    3. inform and negotiate conflicts
    4. advertise products

 

21.              The following are important skills needed for the 21st Century EXCEPT

 

    1. reading and writing skills
    2. customer relation skills
    3. learning skills
    4. interpersonal skills

 

22.              An example of internal communication is

 

    1. Transportation
    2. Postal
    3. Advertisement
    4. Visual chart

 

23.              Attackers are

 

    1. people who act like subject expert
    2. people who need space
    3. people who always agree
    4. people who act powerless

 

24.              The way people structure the space around themselves is known as

 

    1. Paralanguage
    2. Proxemics
    3. Limited area
    4. Proper space

 

25.              A good way to cope with stress and get along with others better is to

 

    1. Exercise
    2. Take frequent breaks
    3. Eat a balanced diet
    4. Maintain a sense of humor

 

26.              Body language

 

    1. is a space around the person
    2. concerns with time
    3. refers to gesture of the body
    4. must be learned by everyone

 

27.              Among the things that motivate us include

 

    1. promotion
    2. Hard work
    3. Good looks
    4. Expensive items

 

28.              Employees who are eager to help are

 

    1. demotivated
    2. motivated
    3. willing
    4. unwilling

 

29.              Successful change is built in

 

    1. big steps
    2. small steps
    3. long-range
    4. short-range

 

30.  When dealing with _________________________ you must respect their knowledge.

 

    1. attackers
    2. victims
    3. sneaks
    4. egotists